At Monmouthshire Hearing Centre we recognise and respect the privacy of everybody who entrusts us with personal data.
You may always visit and use our website without actively providing us with any personal data, but we do have optional services which require you to register. The type of personal data we collect will depend upon the interaction you have with us and specific services you use or ask us to provide. In general, it will be contact details, incl. your name, email and postal address. We may also collect health-related information about you if you actively provide it to us.
When you use one of our contact forms to provide personal data to us, you give your consent to use your personal data to contact you, deliver the service you requested or reply to your question. You also have the possibility to take a hearing test on our website without providing any identifying details.
When you actively express an interest in our products or services (e.g. when you request batteries or to be contacted by a Hearing Care Professional), we may use and retain some of your personal data for direct marketing purposes and to assess the effectiveness of our efforts in getting you as a client. We regard this as being in our legitimate interest as a commercial undertaking (GDPR Art.6)
We only share your personal data with others to the extent necessary and in accordance with applicable law & regulations. We may disclose your personal data to external service providers acting on strict instructions from us for technical support, to evaluate the usefulness of our website or for other types of administrative or technical services which are carried out in the course of our business activities. Such external service providers will not process or disclose your personal data for their own purposes and Monmouthshire Hearing Centre assures that they offer sufficient guarantees with respect to the security and confidentiality of the personal data which they may be given access to.
We have implemented a variety of security measures to protect your Personal Data from unauthorised access, use and disclosure. These follow technical & organisational measures generally accepted as appropriate security standards in the industry, including access controls, password, encryption, regular security assessments, and the like.
We only retain your personal data for as long as necessary to fulfil the purposes for which the data was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
You have the right to know and enquire what Personal Data we hold about you and to request that the correction or deletion of your Personal Data held by us or by a third party with whom we conduct business. In addition, you have the right to object to or to request the restriction of the processing of your Personal Data. If you wish to exercise your right then please contact us via email on [email protected] or send a letter addressed to Monmouthshire Hearing Centre, 109, Monnow Street, Monmouth, NP25 3EG.
Effective Date: 25th May 2018.