Privacy Policy

Monmouthshire Hearing Centre

At Monmouthshire Hearing Centre we recognise and respect the privacy of everybody who entrusts us with personal data.

We will only process your personal data in accordance with this Privacy Policy and applicable law to which we are subject, in particular the General Data Protection Regulation 2018 (“GDPR”) and national data protection laws (altogether “Data Protection Legislation”).

The Coverage of this Policy

This Privacy policy applies only to the collection and processing of personal data on our website. If you are interacting with our centre in another way – e.g. as a user of one of our products or services – please refer to the information which was made available to you at the point of collection / contact.

What Personal Data do we collect and how we collect it.

You may always visit and use our website without actively providing us with any personal data, but we do have optional services which require you to register. The type of personal data we collect will depend upon the interaction you have with us and specific services you use or ask us to provide. In general, it will be contact details, incl. your name, email and postal address. We may also collect health-related information about you if you actively provide it to us.

How we use your Personal Data.

When you use one of our contact forms to provide personal data to us, you give your consent to use your personal data to contact you, deliver the service you requested or reply to your question. You also have the possibility to take a hearing test on our website without providing any identifying details.

When you actively express an interest in our products or services (e.g. when you request batteries or to be contacted by a Hearing Care Professional), we may use and retain some of your personal data for direct marketing purposes and to assess the effectiveness of our efforts in getting you as a client. We regard this as being in our legitimate interest as a commercial undertaking (GDPR Art.6)

Who we share your Data with.

We only share your personal data with others to the extent necessary and in accordance with applicable law & regulations. We may disclose your personal data to external service providers acting on strict instructions from us for technical support, to evaluate the usefulness of our website or for other types of administrative or technical services which are carried out in the course of our business activities. Such external service providers will not process or disclose your personal data for their own purposes and Monmouthshire Hearing Centre assures that they offer sufficient guarantees with respect to the security and confidentiality of the personal data which they may be given access to.

How do we protect your Personal Data?

We have implemented a variety of security measures to protect your Personal Data from unauthorised access, use and disclosure. These follow technical & organisational measures generally accepted as appropriate security standards in the industry, including access controls, password, encryption, regular security assessments, and the like.

How long do we keep your Personal Data.

We only retain your personal data for as long as necessary to fulfil the purposes for which the data was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

How may you access control or delete your Personal Data ?

You have the right to know and enquire what Personal Data we hold about you and to request that the correction or deletion of your Personal Data held by us or by a third party with whom we conduct business. In addition, you have the right to object to or to request the restriction of the processing of your Personal Data. If you wish to exercise your right then please contact us via email on [email protected] or send a letter addressed to Monmouthshire Hearing Centre, 109, Monnow Street, Monmouth, NP25 3EG.

We may from time to time update our Privacy Policy. If so. We will post an updated version on this page.

Effective Date: 25th May 2018.


I’ve been with Helen and her team since 2014. They are just great. My most recent aids are also Bluetooth so I now use my mobile in preference to the landline because the sound is so clear. Also can tune into smart tv and iPad so husband can be spared some of my entertainment choices! Cannot recommend Monmouthshire Hearing Centre highly enough.
Annette Lankshear

After 5 years of struggling with NHS aids I have finally made a decision and purchased customised , private aids from Monmouthshire Hearing Centre and WOW, what a game changer. No more irritated ears, no more itching, no more fiddling, no more battery changing, no more whistling , no more pushing a plastic tube through the aids to clean them. I can’t express my delight in my new rechargeable aids. I actually enjoy wearing them as I can hear clearly with great clarity. I forget that I’m wearing them, they are so comfortable. I can pair my mobile phone with my aids and answer calls through my aids therefore hands free. If anyone is struggling with their NHS aids or can’t decide about buying private aids I would say with complete honesty just take the plunge and go for it, treat yourself. I haven’t looked back, my only regret is that I didn’t do this 5 years ago.
Lesley Withnell

I have been with them since 2006, been well looked after and no problem is too small. I recently had a checkup and my hearing has got worse but it was explained to me with such professionalism that it put me at ease with the aid of graph showing me details of my lost. I would recommend them 100%.
Richard Quick

I am completely satisfied with the service I have received from Monmouthshire Hearing Centre. Helen has been extremely helpful, and has gone to a lot of trouble, to ensure I get the best out of my hearing aids.
Mr C Price

I did not purchase my hearing aid from you – I do see you for regular checks and am very happy with the service I received. When my aid is due for replacement I will definitely use you.
Annie Oakeley

The advice, help, customer service, that Monmouthshire Hearing Centre provide is impossible to improve on – it is excellent for all their customers.
Mr Millest

Monmouthshire Hearing Centre